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HELP - SCALES - JARGON

We hope that the following will help you get the most from our site.

STOCK AVAILABILITY

To check whether an item is in stock click "add to basket" if no message appears then this item should be in stock. You will also be advised of UK shipping costs. [International customers see below] Don't worry you can empty the basket at any time.

BACKORDER 

If Backorder message appears you will still have the option to purchase the item[s] they will be dispatched when stock arrives. [please note the any date shown is for guidance only]

SEARCHING

If you know what you are looking for the best way is to search for either the product name or code number. Please note that you must enter product codes as shown in manufacturers catalogues, avoid spaces e.g R2345 and when searching for Peco or Bachmann for example please use the hyphen with no spaces e.g. 32-127 or NB-45.

NAVIGATING

 If you choose to browse you can select by department where products are usually listed in date added order, or you can go direct to the manufacturers section where they are listed in numerical order. Once you have decided what you want just click add to basket and this will show the availability of the product. Once you have found the item(s) you require these can be added to your basket. This works in the standard web-industry way and you should have no trouble if you are used to ordering on-line. You will need to register to complete your order and you can do this at the checkout stage.

Once you have registered you will be able to log-in in future and track your order. You can also change details through the "My Account" section which only becomes visible once you have logged in.

POST & PACKAGING

Postage costs are calculated by weight. On certain multi-purchases occasionally calculations may be excessive if you feel they are please call or email us before checkout and we will do our best to resolve it

INTERNATIONAL CUSTOMERS

Non EU residents qualify for VAT free purchases, simply register and your invoice will automatically exclude VAT.

INTERNATIONAL SHIPPING

Shipping costs are estimated it may be necessary to adjust charges, You can email in advance before checkout for an accurate costing.